Refund Policy
Last updated: 6 November 2026
7-day money-back guarantee. If your program isn't right for you, email us within 7 days of your purchase and we'll refund you in full. No questions asked.
How to request a refund
- Email support@velexfit.com within 7 days of your purchase.
- Send it from the email address you used to buy, or include that address in your message.
- You don't need to give a reason, but feedback helps us improve.
What happens next
- We confirm your request within 2 business days.
- The money goes back to the original payment method through PayPal, usually within 5 business days. Your bank or card provider may take a few more days to show it.
- After the refund your program link stops working, and Custom Pro check-ins end.
After 7 days
Requests made more than 7 days after purchase are not covered by the guarantee. If something went wrong on our side (for example, you were charged twice or your program never arrived), contact us at any time and we'll fix it.
Your legal rights
This guarantee does not limit any rights you have under the consumer law of your country.
Contact
VelexFit · support@velexfit.com